How can I place an order?+
Browse the Shop or Categories, open a product, select the required quantity and add it to your cart. Review the cart, continue to checkout, enter the correct delivery details and complete the available payment step.
Do I need an account to order?+
An account helps you save profile details and view available order information. If checkout requires login, create an account using your correct name, mobile number and email address before placing the order.
Where does OmJi deliver?+
We currently deliver to serviceable PIN codes across India. Availability depends on the courier network for your delivery location and may be confirmed during checkout or order processing.
How long will delivery take?+
Orders are generally processed within 1–2 business days. Most dispatched orders are expected within 3–7 business days, while remote locations may require 7–10 business days. These are estimates and can change because of courier operations, weather, festivals or regional restrictions.
When is delivery free?+
Delivery is free on eligible orders above ₹499. Any delivery charge for a smaller order will be shown before the order is confirmed at checkout.
How can I track my order?+
Open the Track Order page and enter the requested order details. Available tracking information may also appear in your account or dispatch update after the parcel has been handed to the courier.
Which payment methods are accepted?+
Cash on Delivery is currently the only enabled payment method. UPI, card and net banking will appear only after a verified payment gateway is connected. Never share your card PIN, UPI PIN or OTP with anyone.
Can I cancel an order?+
A cancellation request can be considered only before the order is packed or dispatched. Contact customer care immediately with your order number. Cancellation may not be possible after dispatch has started.
What should I do if the parcel is damaged or tampered with?+
Take clear photographs of the outer parcel, shipping label and affected products. An uninterrupted unboxing video is strongly recommended. Keep all packaging and contact customer care within 48 hours of delivery.
Can food products be returned?+
For food-safety and hygiene reasons, opened, used or correctly delivered food products generally cannot be returned for a change of mind or taste preference. Incorrect, missing, damaged or unusable items may be reviewed under the Return, Replacement & Refund Policy.
How long does an approved refund take?+
For Cash on Delivery orders, an approved refund is sent to the verified bank or UPI account provided through the official support process. Processing may take approximately 5–7 business days after approval.
Where can I find ingredients and allergen information?+
Review the product information and always read the final sealed package before consumption. Products may contain or be processed around nuts, peanuts, wheat, gluten, milk, soy, sesame, pulses, spices or other allergens. Contact us before ordering if you need current information for an allergy or dietary requirement.
How should I store OmJi namkeen?+
Follow the instructions printed on the packet. Keep the product sealed in a cool, dry and hygienic place, protected from direct sunlight, heat, moisture, contamination and pests. Consume it within the printed best-before period.
What if I entered the wrong delivery address?+
Contact customer care as soon as possible with your order number and corrected details. An address change may be possible before packing or dispatch but cannot be guaranteed after the parcel has entered the courier network.
How do I contact OmJi customer care?+
Use the Contact section on the homepage and share your name, registered mobile number or email, order number and a short description of the issue. Do not send your password, card PIN, UPI PIN or OTP.
Still Need Help?
Send your question through our Contact section. For order support, keep your order number and registered mobile number ready.
Contact Customer Care →