Food Product Returns
For food-safety and hygiene reasons, opened, used or correctly delivered food products generally cannot be returned because of a change of mind, taste preference or personal dislike.
Customer Care
Return, Replacement & Refund Policy
Please review the conditions for reporting damaged, incorrect or otherwise eligible food-product orders.
When You May Report an Issue
Please contact us if the order contains an incorrect product, an item is missing, the package is damaged or tampered with, or the product is received in an unusable condition. Eligibility will be reviewed using the order details and available evidence.
Reporting Time
Report a delivery issue within 48 hours of receiving the order. Claims submitted later may be difficult to verify. Keep the product, invoice and all original packaging until the review is complete.
Photos and Unboxing Video
Share clear photographs of the outer parcel, shipping label, affected product, batch or date details and the issue. An uninterrupted unboxing video is strongly recommended for missing, incorrect, damaged or tampered shipments.
Replacement or Refund Review
After reviewing an eligible claim, we may offer a replacement, refund or another appropriate resolution. The available resolution can depend on product availability, the type of issue and verification of the submitted information.
Refund Timeline
For Cash on Delivery orders, approved refunds are sent to the verified bank or UPI account provided through the official support process. Processing may take approximately 5–7 business days after approval.
Order Cancellation
A cancellation request can be considered only before the order is packed or dispatched. Once dispatch has started, cancellation may not be possible. Contact us immediately with the order details if you need assistance.
Items Not Eligible
Products may not be eligible when they have been opened or consumed, stored improperly after delivery, damaged after receipt, reported outside the stated period, or submitted without sufficient order and issue evidence.
Do Not Send Products Without Approval
Please do not courier a product back without receiving return instructions from OmJi customer care. Unauthorised parcels may not be accepted or processed.
Report an Order Issue
Keep your order number, registered mobile number, photographs and unboxing video ready when contacting customer care.
Contact Customer Care →Last updated: 19 August 2026