1. About This Policy
This Privacy Policy applies when you visit the OmJi Namkeen website, create or use an account, place an order, contact customer care or otherwise use our online services. By using the website, you acknowledge the practices described here. Where consent is required, we will request it separately and you may withdraw it as permitted by applicable law.
2. Information We May Collect
- Account information such as your name, email address, mobile number, account credentials and selected profile avatar or gender.
- Delivery and profile information such as address, city, state and PIN code.
- Order information such as selected products, quantities, order value, order status, delivery details and customer-care requests.
- Shopping activity such as cart items, wishlist items and saved website preferences.
- Technical information that may be available from your browser or service providers, such as device type, browser, IP address, pages visited, dates and approximate usage information.
- Information you voluntarily send through contact forms, email, phone, WhatsApp, social media or other support channels.
3. How We Collect Information
We receive information directly from you when you register, update your profile, place an order or contact us. Some information may be created automatically when you use the website, saved in your browser, or received from service providers involved in payments, hosting, analytics, communication, fraud prevention or delivery.
4. How We Use Personal Information
- To create and manage your account and profile.
- To accept, process, deliver and track orders.
- To communicate order updates and respond to questions, complaints, returns or refund requests.
- To maintain carts, wishlists, preferences and the operation of website features.
- To prevent misuse, investigate suspicious activity and protect customers, the website and our business.
- To maintain records, comply with tax, accounting, legal and regulatory requirements, and enforce our terms and policies.
- To understand and improve products, website performance and customer experience.
- To send promotional communication only where permitted and subject to the choices available to you.
5. Cookies and Browser Storage
The website may use cookies or similar browser technologies, including local storage, to keep you signed in, remember your cart, wishlist, account session and website preferences, and support basic website operation. Some current website features may keep information on the device and browser you use. Clearing browser data, using private browsing or changing devices may remove information stored only on that device. You can control cookies and site data through your browser settings, although disabling them may prevent some features from working correctly.
6. Payments
When online payment is enabled, payment information may be collected and processed by the selected bank, UPI service or payment gateway under its own privacy and security practices. OmJi should not request or store your complete card number, card PIN, UPI PIN or one-time password. Never share a PIN or OTP with anyone claiming to represent OmJi.
7. When Information May Be Shared
We may share only the information reasonably required with service providers that support website hosting, payments, order fulfilment, packaging, courier delivery, communication, analytics, customer support, security, accounting or professional advice. Information may also be disclosed when required by law, a lawful authority, a court order, to investigate fraud or protect legal rights and safety. We do not sell personal information for money.
8. Data Retention
We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account operation, order fulfilment, customer support, fraud prevention and legal, tax or accounting records. Retention periods may differ by type of information. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to lawful retention requirements and technical limitations.
9. Security
We take reasonable technical and organisational steps appropriate to the nature of the website and information handled. However, no online service, device or transmission method is completely secure. You are responsible for keeping your password confidential and for signing out or securing devices shared with other people. Please contact us promptly if you suspect unauthorised use of your account.
10. Your Privacy Choices and Rights
Subject to applicable law and reasonable identity verification, you may ask for information about the personal data we process, request a correction or update, ask for erasure where legally available, withdraw consent for consent-based processing, opt out of promotional communication, or raise a grievance. Some information may need to be retained to complete an order, resolve a dispute, prevent fraud or meet a legal obligation.
11. Children’s Privacy
This website is intended for customers who can lawfully enter into a purchase. If personal data of a child is submitted, the parent or lawful guardian should provide any consent required by applicable law and supervise use of the service. Please contact us if you believe a child has provided personal information without appropriate authorisation.
12. Third-Party Services and Links
The website may link to payment providers, delivery partners, social media platforms or other third-party services. Their websites and handling of personal information are governed by their own policies. OmJi is not responsible for the privacy practices of an independent third party, so please review its policy before providing information.
13. Transfers and Service Locations
Some technology or service providers may process information from locations outside your state or country. Where applicable, we will use providers and safeguards consistent with legal requirements governing such processing or transfer.
14. Policy Updates
We may update this Privacy Policy when the website, business practices or legal requirements change. The revised version will be posted on this page with a new last-updated date. Material changes may also be communicated through the website or available contact details where appropriate.
Privacy or Grievance Request
Use the Contact page and write "Privacy Request" in your message. Include your registered name, email or mobile number and a short description of the request. Please do not send passwords, PINs or OTPs.
Contact Us →Last updated: 19 August 2026